Refund policy

ALL SALES ARE FINAL

Crafting Forge does not accept returns or exchanges and does not issue refunds. Many of our products are custom-made or personalized. Customers are responsible for reviewing all names, spelling, sizes, colors, quantities, artwork, placement, and other order details before approving and submitting an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, has a manufacturing defect, or is materially different from the approved order, contact Crafting Forge within 7 calendar days of delivery. Include the order number, a description of the problem, and clear photographs of the item and packaging. After the issue is verified, Crafting Forge may repair or replace the affected item at no additional product cost. Monetary refunds are not provided.

Crafting Forge is not responsible for errors contained in customer-supplied artwork or instructions, including spelling, image quality, sizing, color expectations, or placement that the customer approved. Minor color differences between a screen preview and the finished product are not defects. Damage caused after delivery by wear, washing, misuse, improper care, or alteration is not covered.

CANCELLATIONS

Orders may be canceled only before production begins. Once production or customization has started, the order cannot be canceled, changed, returned, exchanged, or refunded.